Tier 3 UK data centres in London and Manchester, behind Cloudflare, managed by us rather than rented from a reseller. We host sites we built and plenty we didn't.
Hosting and developer time are two different things, and most of the confusion about what an agency charges for comes from the two being sold as one.
The site running, staying up, staying patched at the server and network level, being backed up, and being watched. New hosting goes on one of the three plans below. If the site mostly ticks along and you want someone competent looking after the thing it runs on, that is all you need.
Developer time every month: things built, fixed, changed and improved. If there is a list of jobs for the site most months, that is maintenance and support, and it is priced separately from hosting. Maintenance clients hosted with us take Hosting Only at £30 a month alongside their plan, because the maintenance plan already covers the updates and the security work that Care and Care Plus exist to provide.
All prices ex VAT, billed monthly, rolling, 30 days' notice.
| Feature | Hosting Only | Recommended Care | Care Plus |
|---|---|---|---|
| Managed hosting on UK data centres | Yes | Yes | Yes |
| SSL and DNS managed by us | Yes | Yes | Yes |
| Cloudflare edge security | Yes | Yes | Yes |
| Backups, held away from the server, kept four weeks | Weekly | Daily | Every 6 hours |
| Uptime monitoring | Yes | Yes | Yes |
| WordPress and plugin updates | You manage them | We manage them | We manage them |
| Proactive security monitoring | No | Yes | Yes |
| Basic content changes included | No | Up to 1 hour a month | Up to 3 hours a month |
| Core Web Vitals monitoring | No | No | Yes |
| Support | Standard | Next business day | First in queue |
| Monthly | £30+ VAT | £85+ VAT | £145+ VAT |
Hours included on Care and Care Plus are for basic content changes - text, images, simple page edits. They are not development time.
Development, integration work and custom code are not part of a hosting plan. That work is covered by a maintenance plan, or quoted separately as its own piece of work.
Domains and DNS can sit alongside your hosting - we will register and manage them for you.
High-traffic sites and custom systems can run on dedicated resources, sized to what they need.
We host sites we built and sites we didn't. The ones that come from elsewhere tend to arrive for one of four reasons.
Tickets get answered in two days by somebody reading from a script, and nobody at the other end has ever seen the site. That is a problem the day something is genuinely broken.
It is fine until a neighbour gets busy or gets attacked, at which point your site slows down or falls over for reasons nothing to do with you.
Cheap hosting is often somewhere else entirely, which is an awkward answer to give a client, a public-sector buyer or anyone asking a GDPR question.
The site works, nobody knows how, and the login details are in somebody's old inbox.
None of those need a rebuild. We host for businesses in Harrogate, Knaresborough, Ripon, Wetherby, York, Leeds and across Yorkshire, and for clients around the UK - hosting is the one service where it genuinely does not matter where you are.
Industry-typical hosting runs at 99.9% - that's nearly nine hours of downtime a year you'd notice. We aim an order of magnitude higher, and typically hit it. The number above is our live rolling 90-day figure across every site we host, not a marketing round-up.
We don't call 99.999% a guarantee. Upstream providers fail, certificates expire, the internet changes - anyone who promises five nines as a contract is either insuring against it or hasn't been doing this long enough. What we do promise is the infrastructure, monitoring and response on this page. That's what keeps the real number close to the target, month after month. If we slip, you'll hear it from us first.
Sites we build on the edge platform - Astro served from Cloudflare's network - sit outside this figure, because there is no server of ours in the path between the visitor and the page.
Firewalls are the first line of defence and they are the easy part. Most of what keeps a site safe is somebody looking at what is happening to it, and almost all of that work happens in the background where you never see it.
Proactive security monitoring on your individual site, and WordPress and plugin updates handled by us, start at Care. On those plans security updates are applied as soon as they are available - we do not wait for a scheduled maintenance window when a critical CMS or plugin vulnerability is disclosed. We patch and confirm.
When something does go wrong, there's one person to call and they already know your setup.
Repeated requests from a single address, or a sudden surge across a site that does not normally get one. That is either genuine demand or somebody probing, and the two look similar until you look properly.
We check where traffic is coming from, so Googlebot and other legitimate crawlers get through, and where it is malicious we write manual Cloudflare blocking rules, repeated across as many addresses as it takes.
CPU and memory are an early warning. Abnormal load usually means an attack or an exploit attempt before anything visible has happened, and the logs say where it is coming from.
Every site we host is checked continuously. On the rare occasion a site on our infrastructure does go down, we know about it inside a couple of minutes, we have the access to fix it without waiting for a call, and it is usually sorted before anyone has noticed. That's not a selling point - it's how it should work.
Most hosting questions only get asked after something goes wrong. We'd rather you know exactly what you're running on before that happens.
Your site runs at Tier 3 data centres in London and Manchester, including Digital Realty - the same facilities used by major banks, cloud providers and the London Internet Exchange. Site data and backups are held in the UK.
A small number of sites share a server rather than hundreds, so yours is not competing for resources with whatever the neighbours are doing, and we manage the servers ourselves rather than renting space from a reseller. That is also where the speed comes from: a handful of sites per server, and Cloudflare caching in front of every one of them.
Every site sits behind Cloudflare at the DNS level: DDoS mitigation, WAF rules, bot filtering and edge caching, on every plan. Cloudflare is the edge in front of the servers, not the host.
There is nothing for you to log into and nothing for you to manage. Management access is locked down to us, which also means there is no extra door for anyone else to find.
Hosting is sold in categories rather than by name, and the categories are more useful than a league table of brands. Plenty of serious businesses are on the first column without realising what it costs them when something goes wrong.
| Category | Mass-market shared hosting | Premium managed WordPress hosting | Wonder Media |
|---|---|---|---|
| Typical price | From around £3-£10 a month | From around £20-£30 a month | From £30 a month |
| Sites per server | Hundreds to thousands | Varies, rarely published | A small number, managed by us |
| Who manages it | You | Partly you, partly automated | Us. There is nothing for you to log into |
| Backups | Often an extra, daily at best | Daily | Weekly, daily or every 6 hours by plan, held away from the server, kept four weeks |
| Updates and patching | You | Automated | A person, on Care and above |
| Server security | Shared logins, software often years behind | Platform patched, your site is yours to patch | Server and site both patched by us, on Care and above |
| Someone to speak to | Ticket queue | Ticket queue | Directly with a developer |
| Uptime figures | Rarely published | Published, usually 99.9% | 99.999% average, published live on a rolling 90 days |
| Where the data sits | Often outside the UK | Often US or EU | UK |
Category descriptions based on publicly advertised plans at September 2026. Individual providers vary.
For systems where downtime has a direct financial or operational impact, we can configure active-passive failover with two synchronised servers behind Cloudflare's load balancing. If one server fails, traffic routes to the standby automatically - usually within seconds, with no manual intervention required.
This setup is suited to e-commerce platforms processing live transactions, portals where staff depend on access during working hours, or any system where even a few minutes of downtime has consequences. It's an additional investment, but for the right use case it removes the single point of failure that standard hosting can't avoid. Talk to us about your requirements.
Yes, and plenty of what we host arrived that way. A WordPress install that several different people have had a go at over the years is familiar ground rather than a problem, and so is an old site nobody has touched since it launched. What matters for hosting is whether the site runs cleanly on a properly configured server, and most do once they are off whatever they were on.
Text, images, simple page edits - the kind of change that would take a few minutes if you knew your way around the admin. Swapping a phone number, updating opening hours, changing a photo, adding a news post. What it is not is development: new features, layout changes, plugin work, anything involving code or a third-party system. Those need developer time, which is a different plan and priced differently, and we will always say which one a job falls under before doing it.
It depends what has gone wrong, and the difference matters. If a site stops responding, we know within a couple of minutes whatever the day or the hour, and we deal with it then. Our own business runs on the same infrastructure and so do the businesses of everyone else on it, so nobody is waiting until Monday to look at a server. What does wait is everything that is not the site being down. Support hours are Monday to Thursday, 8am to 6pm, urgent issues are dealt with the same day where we can, and a change request raised on a Friday afternoon is picked up Monday morning. We would rather be straight about that than imply there is a night shift standing by for content edits.
In the UK. Sites run at Tier 3 data centres in London and Manchester, and backups are held in the UK as well, not shipped off to whichever region was cheapest. That is usually the answer people need when a client, a public-sector buyer or a procurement questionnaire asks where the data lives, and it is a question worth asking your current host if you have never had it in writing.
Both. WordPress and WooCommerce, Shopify-connected sites, and custom applications - portals, booking systems, CRMs - built in PHP and MySQL or on Node. Sites and applications we build on the edge platform run on Cloudflare's network instead of a server, which changes the shape of the hosting but not who looks after it. If you have something unusual, tell us what it is and we will tell you honestly whether we are the right people to run it.
Hosting plans are rolling and monthly with 30 days' notice, so you are never more than a month from leaving. Maintenance plans are the ones with a 12-month term, and that is a separate agreement from hosting - you can have one without the other. In nearly twenty years almost nobody has left, which is the number we would rather be judged on than a minimum term. We would sooner earn the next month than lock you into twelve, and if you ever do want to move, the site and its data go with you.
Tell us what you are on now and we will tell you what moving looks like, what it costs and what it would change. You will be speaking to the person who runs the servers.